IKEA customers at the heart of the new policy, which extends returns from 45 days to 365 days
BURLINGTON, ON–IKEA Canada announces a 365 day return policy to “make the shopping experience more convenient and flexible for customers”. The new, no-nonsense policy allows returns for unused product up to one year after purchase. Products including home furnishings and accessories can be returned to IKEA, either in their original packaging or assembled, allowing customers to test and try at-home for fit, comfort and functionality. The new policy was first introduced in early fall and has now rolled out to all markets from coast-to-coast, including eCommerce.
“With the new 365 day return policy, we stand behind our range and its quality, while allowing customers more room and time to make the right decisions for their homes,” said Gerard Bos, Customer Experience Manager, IKEA Canada. “By launching a more flexible return policy, we ensure IKEA continues to be a great place to shop, meeting our customers’ needs for convenience in an evolving retail landscape.”
The new return policy is designed to be clear and simple. With proof of purchase, customers can return any product, even if it’s assembled, as long as it’s in unused resalable condition. The return policy covers all IKEA products including unexpired food, with no exceptions. Customers will be refunded with the same method as their original payment. For more information, customers can view: 365 Days to Change Your Mind Terms and Conditions.
IKEA Canada continues its journey to become the preferred multichannel home furnishings retailer, delivering a convenient and enjoyable customer experience whenever and wherever Canadians want to shop. Recently, IKEA Canada launched TaskRabbit in-home assembly and mounting service in select markets, offering next day assembly at flat rates for time strapped customers.
IKEA Group is a leading home furnishing retailer with 357 stores in more than 29 countries worldwide, which are visited by 817 million people every year. IKEA Canada has 14 stores, an eCommerce virtual store, five Pick-up and order points and 17 Collection Points. Last year, IKEA Canada welcomed 28 million visitors to its stores and 95 million visitors to the IKEA.ca website. Founded in 1943, IKEA’s business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them.
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