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By Susan O’Brien Loyalty programmes are an important part of the toolkit for many retailers. Yet few of them have the legacy and reputation of Canadian Tire Money®, Canada’s first loyalty programme. Canadian Tire Money or CTM is a Canadian icon. With more than 12 million members nationwide and over …

By Gary Schwartz Open banking is the creation of well-defined protocols and standards for sharing and exchanging real-time data in a secure and in a trusted manner between financial institutions, third parties and customers. The market is demanding modernization. Payments Canada is looking to the key requirements to compete globally. …

Despite being one of the highest banked populations in the world, Canadians are increasingly turning to alternative payment tools, including mobile, PayPal and prepaid. A new study, “How Canadians Pay Today”, commissioned by the Canadian Prepaid Providers Organization (CPPO, www.cppo.ca), revealed that the use of these means, led by prepaid, …

By Chris Seip In Canada, and across the globe, we’re seeing the emergence of a gig economy that is fuelled by on-demand workers. According to EY, the U.S. contingent workforce has grown by 66 per cent in the past 10 years1. Ride-hailing services are one of the largest users of …

By Anurag Kar So much of our daily lives is online, digital and on-the-go, whether it’s how we communicate with each other, how we learn about current events or consume entertainment and increasingly how we conduct business and make purchases. Naturally enough, businesses from large retailers to financial services providers …

By Mikko Rieger Banks and credit unions are struggling with complexity and how to manage competing priorities. Mobile payments are growing by more than nine per cent a year, with more than 70 per cent of Canadians using their mobile devices for sending and receiving money1. Now too, consumers are …

By Ryan Ahern Payments are driven heavily by consumer behaviour and preferences, making it only natural that mobile wallets would catch on as smartphones have essentially become extensions of consumers. However, despite the move to contactless payments, mobile wallets have not been as readily adopted by merchants and consumers. But …

By Daniel Kornitzer Increased mobile penetration and a growing level of consumer comfort with making payments through a smartphone or tablet continues to impact consumer spending habits across the globe, including Canada. To measure the impact of this trend, Paysafe surveyed consumers from Canada, the U.S., U.K., Germany and Austria …

By Nicolas Beique Credit unions build their customer base and strengthen customer retention around their unique (non-profit, member owned, operated and focused) business structures and offerings. When their business customers ask them about which suppliers they should get payment processing services from, it’s important that the credit unions have the …

By Patrick Léonard Technology exerts an oversized impact on our world, and in the last 20 years every sector has been disrupted. Processes that have been altered to embrace change now face a cycle of constant upheaval in an effort to keep pace with the latest tech trends, which are …