Oct 14 , 2010

Datatel, Trustwave to help call centres comply with PCI DSS

CHICAGO AND TORONTO--Datatel Inc., a leader in hosted Interactive Voice Response (IVR) solutions, has partnered with Trustwave to provide Payment Card Industry Data Security Standard (PCI DSS) compliance validation solutions for its call center clients. Trustwave is a leading provider of PCI DSS compliance solutions that service providers of all industries can offer to their clients.

PCI DSS is a requirement for all entities that store, process, or transmit cardholder data and has been endorsed by all of the major card brands, including Visa Inc., MasterCard Worldwide, Discover Network, American Express, and JCB.

Datatel helps call centers with the difficult task of meeting PCI DSS compliance requirements, by providing a PCI Ready, Hosted Interactive Voice Response (IVR) Payment Gateway with secure connectivity to U.S. and Canadian credit card processors. Through its partnership with Trustwave, Datatel clients will have access to a complete suite of PCI DSS compliance validation solutions.

In order to assist in the compliance efforts of call centers, Datatel has engaged Trustwave to provide its customer's access to TrustKeeper®, Trustwave's industry-leading PCI DSS compliance web portal. TrustKeeper helps merchants complete the PCI Self-Assessment Questionnaire, schedule required vulnerability scans and receive their PCI DSS compliance certificate. Datatel clients will be able to purchase Trustwave services as a stand-alone option, or as part of Datatel's service bundles.

Because Datatel's PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses, or customized development. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.

"We're very pleased that, together with Trustwave, we can offer call center and businesses a convenient, cost-effective PCI compliance management solution" said Barnard Crespi, CEO of Datatel.

"Datatel has facilitated the compliance process by organizing a complete program to help its call center clients become PCI DSS compliant," says Robert J. McCullen, chairman and CEO of Trustwave. "It's clear they understand security and want to extend its importance to its customer base."

Datatel helps business and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel's IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone.



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