November 21, 2012

Scotiabank upgrades to ABM network include enhanced access, security and transaction features

TORONTO--Scotiabank announced today that it has completed a comprehensive upgrade to thousands of automated banking machines (ABMs) across Canada, offering customers enhanced access to safe and easy-to-use banking services.

The multi-year investment upgraded approximately 2,600 ABMs across the country, offering improved access for individuals with disabilities, enhanced security and new transaction features. The new state-of-the-art Wincor Nixdorf ABMs include larger screens and the latest processor technology for fast and effective service.

"Our customers value the convenience of self-service banking channels," said Stephen Gaskin, Vice President of Self Service Customer Experience at Scotiabank. "That is why we continue to make strategic investments in our capabilities. Our improved ABM network uses the latest technologies for a simple and secure experience for our customers at our branches across the country."

Every Scotiabank branch in Canada will have at least one ABM with full access for customers who are visually impaired and those with restricted mobility. Full access ABMs are installed at wheelchair accessibility height, have improved lighting, include headphone jacks for audio access as well as grab bars for people with mobility impairments.

The cross-country upgrade follows Scotiabank's recent deployment of nearly 500 Scotiabank-branded ABMs in 7-Eleven convenience stores across the country. Scotiabank bank machines are also available at Shell Gas Stations, Cineplex Entertainment theatres, Quickie Convenience stores and a variety of other retail outlets and college and university campuses.

Scotiabank is one of North America's premier financial institutions and Canada's most international bank. With more than 81,000 employees, Scotiabank and its affiliates serve some 19 million customers in more than 55 countries around the world. Scotiabank offers a broad range of products and services including personal, commercial, corporate and investment banking. With assets of $670 billion (as at July 31, 2012),



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