May 25, 2017
Collabria partners with Millennium1 Solutions to move call centre to Canada
CALGARY -- Collabria has partnered with Millennium1 Solutions in Toronto to move Collabria's call centre operations from the US into Canada. M1S will handle all cardholder calls relating to Collabria credit cards from its Canadian facilities. Collabria will transition to M1S effective September 5, 2017.
The new partnership enhances Collabria's ability to provide high-quality member and customer service to its partners across Canada. The move to M1S also provides Collabria the flexibility to offer services in either English or French, with the opportunity to add more languages as needed in the future.
"We are excited to move our call centre operations to Canada and partner with a strong and innovative partner like Millennium1 Solutions," said Collabria CEO John Dundas. "This transition provides Collabria the ability to grow our business while maintaining our flexibility in delivering unique payment solutions to credit unions and other partners across Canada."
"We're delighted to be partnering with Collabria and are looking forward to supporting their cardholders," said Tom Band, CEO, Millennium1 Solutions. "We're pleased to be introducing our award-winning practices to the Collabria business and their network of partners."
Collabria is a unique payment solutions provider created to deliver customized, end-to-end credit card products and services. At its core, what sets Collabria apart is its foundation in partnership, collaboration and responsiveness. With Collabria, you'll never have to settle for "one size fits all" programs. Instead, Collabria professionals work with you to design solutions built around the exact needs of your financial institution and your customers.
Millennium1 Solutions (Millennium Process Group Inc.) is an award-winning Canadian Business Process Outsourcing (BPO) solutions provider with a solid track record of providing end-to-end B2B2C solutions for its customers and their clients. Millennium manages delivery of critical processes for its customers, supporting their needs for capacity and flexibility, as well as providing efficiency-gaining servicing solutions and strategies. Millennium has 40 years' experience with customers including many of the largest Canadian and multinational corporations in the financial services, insurance, government, retail and other sectors. Headquartered in Toronto, Ontario, Canada, Millennium also has Ontario offices in Ottawa, Orangeville, and Sudbury, as well as an Atlantic Canada facility in Bridgewater, NS, and an offshore facility in Manila.