July 30, 2013

Total Merchant Services expands to Canada

TORONTO–Total Merchant Services has announced the opening of its new Canadian office in Toronto, a first step in the company’s global expansion plans. The company’s expansion into Canada will be led by industry veteran Tom Dolan, who will utilize his fifteen-plus years of experience to expand Total’s services, infrastructure and partnerships.

Tom Dolan highlights the key differentiators while expanding on Total’s additional offerings that separate the company from other merchant services.

“Today, many ISOs and merchant service providers don't receive the support and innovative tools needed to grow successfully,” Dolan said.  “The combination of Total’s innovative Free Terminal Program, compensation models, technology, and customer care mindset, will change the game in Canada.”

Prior to Total, Dolan held the position of POS Channel Director at Everlink Payment Services, a Markham-based payments technology subsidiary of Fidelity Information Systems. At Everlink, Dolan spearheaded the POS division, focusing on sales and channel development, from account management and industry partnerships to platform and program development. 

“Tom Dolan is an excellent fit for us,” said Jeff Broudy, Vice President, Sales and Marketing, Total. “We are confident that Tom’s experience and reputation, combined with Total’s innovation and service focus, will make an immediate impact throughout Canada.”

Total’s Canadian expansion is similar to the strategy that has worked so successfully in the U.S. This includes creating marketing and support programs to empower ISOs to grow, as well as providing training and supreme service to better support Canada’s small and medium sized merchants.

Total’s agents and ISOs will offer free setup or cancellation pricing programs, as well as rental, or free equipment sales models. Future Canadian merchant service programs include:

  • Same-Day Merchant Approvals
  • Pass-Through Pricing Models
  • In-House Underwriting
  • White Label ISO Programs

About Total Merchant Services: Founded in 1996, Total Merchant Services (Total) is one of the fastest growing credit card merchant account acquirers in the nation. Total has quickly become a leader in the merchant bankcard business by providing cutting-edge and cost-effective solutions to merchants and sales partners, and focusing on technology-driven new products to help small businesses prosper and grow.  In 2012, Total Merchant Services was named ISO of the Year by the Electronic Transactions Association (ETA) for providing payment industry sales professionals with outstanding product and service innovation. For more information visit: www.isooftheyear.com or www.totalmerchantservices.com.








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