August 1, 2017

Immediate payments are a key renevue driver for 66 per cent of banks in markets with IP schemes

Majority of banks are increasing IT investment in 2017

NAPLES, FLA -- Immediate payments is a key revenue driver for 66 per cent of banks in markets with IP schemes, according to new benchmark data, 2017 Global Payments Insight Survey: Retail Banking, from ACI Worldwide and Ovum.

The benchmark report also notes that although open APIs will benefit customer satisfaction for 65 per cent of banks, nearly half of respondents (45 per cent) are taking a ‘wait and see’ approach to an open API strategy. Regardless of strategic focus, 57 per cent of all banks are growing their IT investments in 2017, with a distinct emphasis on operational efficiency (91 per cent) and fraud prevention (68 per cent), as security issues remain an ongoing concern for the banking industry.

Principal study findings include:

Immediate payments driving revenue

  • 66 per cent of banks in markets with live IP schemes view immediate payments as a revenue driver for their institutions

  • 61 per cent of banks believe that immediate payments will enhance their service and proposition to customers

  • 60 per cent of banks expect immediate payments to reduce costs, as the necessary investments in payment infrastructure and fraud systems ultimately deliver broader benefit to their institutions

Open APIs benefit customers—but there are differences over strategy

  • 65 per cent of institutions believe that open APIs will benefit their customer-facing proposition

  • While 59 per cent of banks have a clear strategy for creating open APIs and interfaces for developers, 45 per cent of respondents report that they are taking a ‘wait and see’ approach

Overall IT investment is up and fraud prevention remains a priority

  • 57 per cent of all banks are growing their IT investments in 2017, up from 53 per cent in 2016— particularly in Europe, where 62 per cent are increasing budgets for payments-related projects

  • 68 per cent of banks have recently, or are currently, investing in fraud detection and prevention capabilities

  • Delivering increased operational efficiency is a top three IT priority for 91 per cent of banks

  • 42 per cent of banks are concerned about security issues, driven by risks around potential data breaches and fraudulent activity

“Immediate payments and open API capabilities are increasingly viewed by banks as key drivers of revenue, customer satisfaction and cost reduction,” said Mandy Killam, executive vice president, ACI Worldwide. “Developing an open API strategy is essential for banks to create a friction-free customer experience—and to compete in this quickly evolving retail payments market.”

“The market is rapidly changing—banks must invest wisely in core payments platforms and infrastructure to take advantage of relevant opportunities,” said Kieran Hines, head of industries, Ovum. “Financial institutions that proactively shape strategies around open APIs, fraud prevention and immediate payments will reap the benefits when it comes to both customer experience and revenue.”

The study is comprised of executives in retail banking and merchant acquiring organizations, based in countries in the Americas, Asia Pacific (APAC) and Europe, Middle East and Africa (EMEA). To receive a complimentary copy of the report, please click here or visit https://www.aciworldwide.com/retailbankinginsights

 

 

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